Exchange policy

Exchange Policy – Leora Dane

At Leora Dane, customer satisfaction is extremely important to us. We strive to deliver premium-quality products that meet our customers’ expectations.

To support a smooth and fair shopping experience, we offer a limited exchange facility under specific conditions, as explained below.

This policy is applicable only for size-related exchanges and company-side errors or damages.

🛍️ Eligibility for Exchange

An exchange request will be accepted only under the following situations:

Size Issue

If the customer has received the correct product but requires a different size.

Damaged Product (From Our Side)

If the product is received in damaged condition due to packaging or handling before dispatch.

Wrong Product Received

If the customer receives a product different from what was ordered.

No other reasons are eligible for exchange.

⏳ Exchange Request Timeframe

All exchange requests must be submitted within:

👉 48 hours of receiving the order

Requests submitted after this time period will not be considered.

This helps us resolve issues quickly and efficiently.

📋 Conditions for Exchange Approval

To qualify for an exchange, the product must:

Be unused and unworn

Be unwashed and unaltered

Have original tags intact

Be in original packaging

Be free from stains, perfume, or damage

Products failing to meet these conditions will be rejected.

📸 Proof & Verification Process

Customers must provide proper evidence for exchange requests, including:

Clear unedited unboxing video

Product photos from multiple angles

Packaging images

Shipping label photo

These documents are mandatory for verification.

Requests without valid proof will not be processed.

🔁 Size Exchange Policy

For size-related exchanges:

Only one exchange is allowed per order

Exchange depends on size availability

If requested size is unavailable, store credit may be offered (if applicable)

Customers may be responsible for shipping charges (if informed)

We recommend checking size charts carefully before ordering.

📦 Damaged or Wrong Product Exchange

If you receive a damaged or incorrect product due to our mistake:

Exchange will be processed at no extra cost

We will arrange reverse pickup (if available)

Replacement will be dispatched after verification

Customer cooperation is required for smooth processing.

🚚 Exchange Shipping Process

Once your exchange request is approved:

Our team will guide you on return shipping

Product will be collected or sent back

Quality inspection will be done

Replacement will be dispatched

This process usually takes 7 to 14 working days.

Delivery timelines may vary by location.

🚫 Non-Eligible Exchange Cases

Exchange requests will NOT be accepted for:

Change of mind

Style or color preference

Personal dissatisfaction

Minor color differences due to screens

Delayed delivery

Incorrect size selected knowingly

Discounted or clearance items (if mentioned)

All such requests will be declined.

❌ Multiple Exchange Restriction

Only one exchange per order is permitted.

Repeated exchange requests for the same order will not be accepted.

This helps us maintain fair usage.

📬 Unsuccessful Exchange Delivery

If replacement delivery fails due to:

Incorrect address

Customer unavailability

Refusal to accept parcel

The exchange request may be cancelled without further processing.

🧵 Handcrafted & Fabric Disclaimer

Some Leora Dane products are handcrafted or specially designed.

Minor variations in:

Stitching

Fabric texture

Print placement

are natural and not considered defects.

Such cases are not eligible for exchange.

📞 Customer Support Assistance

For exchange-related support, customers may contact us via:

Email: leoradane.in@leoradane.com

Official WhatsApp : +91 9897338101

Our team responds within 24–48 working hours.

📜 Policy Modifications

Leora Dane reserves the right to update or modify this Exchange Policy at any time without prior notice.

Revised policies will apply to all future orders.

Customers are advised to review this page regularly.

🤝 Our Commitment

We aim to balance fairness, quality, and customer satisfaction.

We promise:

✔ Transparent exchange process

✔ Quick verification

✔ Professional handling

✔ Honest communication

Your trust matters to us.

✅ Customer Agreement

By placing an order on Leora Dane, customers confirm that they:

Have read this Exchange Policy

Understand all conditions

Agree to the terms

Accept the exchange limitations

This agreement applies to all purchases.